Privacy Policy
Last updated: 23 March 2026
This Privacy Policy explains how Leladijo Consulting B.V. collects, uses, stores, and protects personal data when you visit our websites, create an account, purchase or access our digital courses, contact us, or otherwise interact with our services.
1. Who we are
Leladijo Consulting B.V.
Esselaar 49
1630 Linkebeek
Belgium
VAT number: BE 1012.365.244
Email: [email protected]
For the purposes of applicable data protection law, Leladijo Consulting B.V. is the data controller for the personal data described in this Privacy Policy.
2. Scope
This Privacy Policy applies to personal data collected through:
our Thinkific-hosted course site and checkout pages
contact forms, lead capture forms, and email communications
our LinkedIn pages, posts, messages, and lead interactions where you choose to engage with us
our digital courses, related resources, and customer support
This policy does not apply to third-party websites or services that have their own privacy notices, even where they are linked from our site or social media pages.
3. The personal data we collect
Depending on how you interact with us, we may collect and process the following categories of personal data:
3.1 Identity and contact data
first name and surname
email address
organisation name
job title
billing address
country
telephone number, if you provide it
3.2 Account and course data
username or login details
course enrolment information
course progress
quiz results
survey responses
certificate completion records
other learning activity generated through the course platform
3.3 Transaction and billing data
details of products or services purchased
payment status
invoice details
VAT or tax-related information where required
We do not store full payment card details ourselves. Payments are processed through our payment provider.
3.4 Communications data
emails or messages you send to us
support requests
replies to forms or questionnaires
meeting booking details if you request a call
3.5 Technical and usage data
IP address
browser type and version
device type
operating system
referral source
site usage and page interaction data across our websites and course platform
cookies and similar technologies, where used
limited engagement data from third-party platforms, such as LinkedIn, where available to us through your interaction with our content or forms
3.6 Optional information you choose to provide
You may choose to share additional information with us, for example in feedback forms, reflection prompts, or support requests.
Because this course concerns event mental wellbeing, please do not submit medical or highly sensitive personal information unless it is genuinely necessary for an accessibility request or another specific purpose we have asked for.
4. How we collect personal data
We collect personal data:
directly from you, when you create an account, purchase a course, fill in a form, contact us, book a call, subscribe to updates, or participate in course activities
automatically, through cookies, platform logs, and website analytics when you use our websites or course platform
from service providers involved in payment processing, course hosting, customer relationship management, and communications
through your interactions with us on LinkedIn, for example when you message us, engage with our content, submit a lead form, or otherwise choose to share your details with us
occasionally from publicly available professional sources where you contact us or engage with us in a business context
5. Why we use your data and our legal bases
We process personal data only where we have a valid legal basis to do so.
5.1 To provide our services and fulfil our contract with you
We use your data to:
create and manage your account
process your order
give you access to the course
track course completion and certificates
provide customer support
communicate with you about your purchase or course access
Legal basis: performance of a contract, or steps taken at your request before entering into a contract.
5.2 To manage our business operations and comply with legal obligations
We use your data to:
keep accounting and tax records
issue invoices
maintain internal records
handle complaints, disputes, and fraud prevention
meet legal and regulatory obligations
Legal basis: legal obligation and, where relevant, our legitimate interests in running and protecting our business.
5.3 To improve our products, services, and customer experience
We use data to:
review course engagement and completion patterns
improve course design and user experience
analyse how our websites and courses are used
understand what content is useful and what needs improvement
Legal basis: our legitimate interests in developing and improving our services.
5.4 To send marketing communications
If you opt in, or where we are otherwise permitted by law to do so, we may send you updates about courses, events, services, or related offers.
Legal basis: your consent, or our legitimate interests where applicable by law for existing business contacts. You can opt out at any time.
5.5 To deal with accessibility or specific support requests
If you contact us about an accessibility adjustment or similar issue, we may need to process information relevant to that request.
Legal basis: your consent, and where applicable our obligations under relevant equality or accessibility laws.
6. Our service providers and recipients of data
We share personal data only where necessary and only with trusted service providers or recipients who need it for the purposes described above.
These may include:
Thinkific, which hosts our course platform and student accounts
Stripe, which processes payments
Pipedrive, which we use to manage enquiries, customer relationships, and communications
LinkedIn, where you engage with our page, posts, messages, or lead forms
IT, hosting, email, and website support providers where needed
professional advisers, accountants, insurers, or legal advisers where necessary
courts, regulators, tax authorities, or law enforcement where required by law
Some of these providers act as data processors on our behalf. Others may act as independent controllers for their own processing, for example payment processing or platform-level account handling under their own legal obligations.
We do not sell your personal data.
7. International data transfers
Some of our service providers may process personal data outside the European Economic Area.
Where personal data is transferred outside the EEA, we will take appropriate safeguards as required by law. This may include:
transferring data to countries that benefit from an adequacy decision
using the European Commission’s Standard Contractual Clauses
relying on another lawful transfer mechanism recognised under applicable data protection law
8. How long we keep your data
We keep personal data only for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law or needed to establish, exercise, or defend legal claims.
Typical retention periods are as follows:
Account and course records: while your account is active and for a reasonable period afterwards to manage support, certificates, and disputes
Transaction and invoice records: for up to 7 years or longer where required by accounting, tax, or legal rules
Enquiries and customer communications: typically up to 24 months after the last meaningful contact, unless they need to be kept longer for legal or operational reasons
Marketing preferences: until you withdraw consent or opt out, plus a limited suppression record so we can respect your preference
Technical logs and analytics data: for as long as reasonably necessary for security, troubleshooting, and analytics purposes
If you request deletion, we will assess that request in line with our legal obligations and legitimate record-keeping needs.
9. Cookies and similar technologies
We may use cookies and similar technologies on our websites and Thinkific pages to:
make the site function properly
remember preferences
understand usage and improve performance
support checkout and account functionality
Where legally required, we will ask for your consent before placing non-essential cookies.
You can manage cookies through your browser settings and, where available, through our cookie tools.
10. Your rights
Depending on your location and the circumstances, you may have the right to:
be informed about how your personal data is used
access the personal data we hold about you
correct inaccurate or incomplete personal data
request deletion of your personal data
restrict how we process your personal data
object to certain processing
receive a copy of certain personal data in a portable format
withdraw consent at any time, where we rely on consent
lodge a complaint with a competent supervisory authority
To exercise your rights, please contact us at [email protected].
We may ask for reasonable information to verify your identity before responding.
11. How quickly we respond
We will respond to valid privacy requests without undue delay and in principle within one month of receiving the request. Where a request is especially complex, we may extend that period as permitted by law and will let you know.
12. Data security
We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
These measures may include:
password protection
access controls
platform and provider security measures
secure storage practices
limiting access to those who need it for legitimate business purposes
No online system can ever be guaranteed completely secure, but we take data protection seriously and work with established providers.
13. Data breaches
If we become aware of a personal data breach affecting personal data for which we are responsible, we will assess it promptly and act in accordance with applicable law.
Where required, this may include:
recording the breach internally
notifying the relevant supervisory authority
informing affected individuals where there is a high risk to their rights and freedoms
14. Children
Our services are not intended for children. We do not knowingly collect personal data from children without appropriate legal authority or consent.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
The latest version will always be published on our website and/or course site, with the updated date shown at the top.
16. Contact us
If you have any questions about this Privacy Policy or how we handle personal data, please contact:
Leladijo Consulting B.V.
Esselaar 49
1630 Linkebeek
Belgium
Email: [email protected]