Terms of Service

Last updated: 23 March 2026

These Terms of Service govern your use of the Event Mental Wellbeing website, Thinkific site, digital courses, and related services provided by Leladijo Consulting B.V., Esselaar 49, 1630 Linkebeek, Belgium, VAT number BE 1012.365.244.

By accessing our site, creating an account, or purchasing a product or service from us, you agree to these Terms.

1. Who we are

Event Mental Wellbeing is operated by:

Leladijo Consulting B.V.
Esselaar 49
1630 Linkebeek
Belgium
VAT: BE 1012.365.244
Email: [email protected]

2. Scope

These Terms apply to:

• visitors to our website and Thinkific site

• customers who purchase our digital courses or other digital products

• participants in our training, certification, and consulting services

If separate written terms are agreed for in-company training, consulting, or bespoke services, those separate written terms will take precedence to the extent of any inconsistency.

3. Eligibility and account use

You may only purchase or use our services if:

• you are at least 18 years old, or

• you have the authority to act on behalf of a business or organisation

You are responsible for:

• ensuring your account details are accurate

• maintaining the confidentiality of your login credentials

• all activity that takes place under your account

You must not share your login details with others or allow multiple users to access a course through a single account unless we have expressly agreed this in writing.

4. Our products and services

We offer educational content, including self-paced digital courses, training, and related resources.

We may update, improve, remove, or reorganise course content, lesson order, resources, or delivery methods where reasonably necessary to:

• improve the learner experience

• correct errors

• reflect legal, operational, or technical changes

• keep the content current

Any such updates will not materially deprive you of the core value of the product you purchased.

5. Educational purpose only

Our courses and materials are provided for educational and professional development purposes only.

They are not medical, psychiatric, psychological, therapeutic, or legal advice. They do not qualify you to diagnose, treat, or manage mental health conditions, and they are not a substitute for professional clinical care, safeguarding procedures, HR processes, or emergency services.

If you or someone else may be at risk of harm, you should contact the appropriate emergency, medical, safeguarding, or professional support services.

6. Pricing, payment and taxes

All prices are shown in the currency displayed at checkout and may be subject to VAT or other applicable taxes unless stated otherwise.

Payment must be made in full at the time of purchase unless we have agreed alternative arrangements in writing.

We reserve the right to change pricing at any time, but any price change will not affect a purchase already completed.

If you require an invoice, you may request one by emailing [email protected].

7. Digital course access

When you purchase a digital course, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use that course for your own personal professional use or for your own internal business use, as applicable.

Unless we agree otherwise in writing, your purchase does not give you the right to:

• resell or sublicense the course

• distribute materials externally

• upload materials to another platform

• share lesson content, downloads, videos, or account credentials with third parties

• use the course to create a competing product

All intellectual property rights in our courses, videos, workbooks, templates, text, graphics, frameworks, branding, and related materials remain our property or the property of our licensors.

8. Immediate access and digital content consent

By purchasing a digital course and accessing it immediately, you expressly request that we begin supplying the digital content straight away.

If you are a consumer located in the European Union, you acknowledge that:

• the course is digital content supplied electronically

• access may begin immediately after purchase

• once performance has begun, you may lose your statutory right of withdrawal where applicable by law

By proceeding with your purchase and starting the course, you confirm that you understand and agree to this.

9. Refunds

Our Refund Policy forms part of these Terms.

Please read it carefully before purchasing. By purchasing a digital course, you agree that refunds are governed by that policy.

10. Acceptable use

You agree not to:

• use our sites or services unlawfully

• interfere with the security or operation of the platform

• copy, scrape, reproduce, or distribute course content without permission

• share access credentials

• submit false or misleading payment or registration information

• use our course materials in a way that infringes our rights or the rights of others

We may suspend or terminate your access if we reasonably believe you have breached these Terms, engaged in fraudulent behaviour, initiated an unjustified chargeback, or misused the platform.

11. Certificates

Where a course includes a certificate of completion, the certificate is issued only when the stated completion requirements have been met.

A certificate confirms completion of the relevant course requirements only. It does not create any professional licence, regulated qualification, clinical status, or legal accreditation unless we explicitly state otherwise in writing.

12. Availability and technical issues

We aim to keep our site and course platform available and functioning properly, but we do not guarantee uninterrupted or error-free access at all times.

We are not responsible for failures caused by:

• your internet connection

• your hardware or software

• third-party platform outages outside our reasonable control

• force majeure events

If a material technical issue on our side prevents you from accessing a purchased course, please contact us at [email protected] and we will make reasonable efforts to restore access or provide an appropriate remedy in line with our Refund Policy.

13. Limitation of liability

To the maximum extent permitted by law:

• we are not liable for indirect, incidental, special, consequential, or punitive loss

• we are not liable for loss of profit, revenue, business opportunity, goodwill, or anticipated savings

• our total aggregate liability arising out of or in connection with a digital course purchase will not exceed the amount you paid for that product

Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence.

14. Complaints

If you are unhappy with a product or service, please contact us at [email protected] and we will try to resolve the issue promptly and fairly.

15. Privacy

Your use of our site and services is also governed by our Privacy Policy.

16. Changes to these Terms

We may update these Terms from time to time to reflect legal, regulatory, operational, or technical changes.

The latest version will always be published on our site. The updated version will apply from the date shown at the top. If the changes are material, we may take reasonable steps to bring them to your attention.

17. Governing law and jurisdiction

These Terms are governed by the laws of Belgium.

Any dispute arising from or related to these Terms will be subject to the exclusive jurisdiction of the competent courts of Brussels, Belgium, unless mandatory consumer law provides otherwise.

Refund Policy

Last updated: 23 March 2026

This Refund Policy applies to digital courses and digital products sold by Leladijo Consulting B.V.

1. General policy

Because our eLearning products are digital content supplied electronically and access is made available immediately, all sales are final and non-refundable, except where:

• a refund is required by applicable law, or

• we are unable to provide access due to a material technical failure on our side and cannot resolve it within a reasonable time

Please purchase carefully and review the course information before buying.

2. EU consumer rights and immediate access

If you are a consumer located in the European Union, you would normally have a statutory 14-day withdrawal right for online purchases.

However, for paid digital content supplied electronically, that right can be lost once performance begins, provided you:

• expressly consent to immediate access during the withdrawal period, and

• acknowledge that you lose your withdrawal right once performance begins

By purchasing and starting our digital course, you request immediate access and acknowledge that, where applicable by law, your right of withdrawal may be lost once the supply of the digital content begins.

3. No refunds in the following cases

Refunds will not be given in the following situations:

• you changed your mind after purchase

• you did not complete the course

• you did not have time to use the course

• you forgot to cancel before purchase

• you were dissatisfied for reasons not caused by a failure to match the course description

• you no longer need the course

• your employer or organisation decided not to reimburse you

• you failed to use the correct login details or access instructions provided

• you breached our Terms of Service and your access was suspended or terminated as a result

4. Technical access issues

If you experience a genuine technical issue that prevents access to a purchased digital course, please contact us promptly at [email protected] with:

• your name

• the email used for purchase

• the name of the course

• a short description of the problem

• any relevant screenshots, if available

We will first attempt to resolve the issue. If we are unable to restore access within a reasonable time and the issue is materially preventing delivery of the purchased course, we may, at our discretion:

• restore or extend access

• provide an alternative access method

• issue a partial or full refund where appropriate

5. Duplicate payments and billing errors

If you believe you have been charged incorrectly, charged twice, or billed in error, please contact [email protected] as soon as possible.

If we confirm a duplicate payment or billing error, we will correct it and issue any appropriate refund.

6. Business purchases

Where a course is purchased by a business, organisation, or other non-consumer entity, the purchase is treated as a business transaction unless mandatory law states otherwise.

Business purchases are non-refundable once access has been granted, except in cases of duplicate payment, billing error, or material technical failure that we do not remedy within a reasonable time.

7. Chargebacks

If you have a problem with your purchase, please contact us first at [email protected] or [email protected] so we have a fair chance to resolve it.

Initiating a chargeback without first contacting us may result in suspension of course access while the matter is reviewed.

8. Contact

For refund or billing questions, contact:

Leladijo Consulting B.V.
Esselaar 49
1630 Linkebeek
Belgium
Email: [email protected] for invoice and billing issues
Email: [email protected] for general course access issues